FREE DOMESTIC SHIPPING FOR ORDERS OVER $75

FAQ


Read our FAQ below to learn about OIYA 

Where can I find the latest information on OIYA, such as style release dates, discounts, and promotions?
All news and information regarding OIYA will be announced via our mailing list. Enter your email in the pop-up banner when you enter the website or sign up at the bottom of the page so you can receive 10% off of your first order on OIYA.

Do you offer gift cards?
You can purchase OIYA gift cards here.

How do I take care of my jewelry? 
OIYA uses the finest materials to make our handmade accessories. We use 14K & 9K solid gold, freshwater baroque pearls, raw pearls, sterling silver, and copper plated with 18K gold.

To prevent tarnishing and discoloration, please avoid wet substances like water and perfume from touching your jewelry. Always remove your jewelry when bathing, exercising, or swimming to keep it in a perfect condition.

For longevity, safely store OIYA accessories in soft pouches or lined jewelry boxes.

What forms of payment do you accept?
We accept all major credit cards and PayPal. Payment will be collected when the item is ready to ship.

What shipping options do you provide? 
We offer a variety of shipping options, which are calculated via USPS rates at checkout. Domestic shipping starts at $4.99. Orders over $75 ship free. All orders shipped internationally will be charged a $15.00 fee.

Orders placed before 3PM EST are typically processed same-day, excluding weekends, holidays and promotional periods. Orders typically take 3-10 days to ship to your destination.

Are there any shipping regulations?
We cannot ship to P.O. boxes. International customers are responsible for the payment of any additional fees, customs, duties & taxes upon delivery. Shipping is not waived for international pre-orders that are split shipments.

Order Disputes
As a small, independent company, OIYA works hard everyday to make sure your order is delivered to you precisely and promptly. By the time your package is marked as 'delivered', it is the customer's responsibility to contact the shipping carrier if there are any delivery issues. OIYA is not responsible for lost or stolen items.
    Do you accept returns from online customers?

    We accept returns of items in their original condition within 14 days of the initial order date. Customers are responsible for return shipping fees. 

    OIYA values maintaining proper hygiene and sanitization when selling our products before, during, and after the COVID-19 pandemic. Therefore, all earrings and rings are final sale and non-returnable. Items sold at a discount price are also final sale.

    Please email contact@shopoiya.com for all return inquiries. In the email, please provide us with:

    - Your full name
    - Your order number
    - Reason for return

    Reasons may include: 

    - Ordered wrong item
    - Wrong item sent
    - Damaged during transit (If damaged, please include photo of the item within the email.)

    Do you offer exchanges?
    We do not offer exchanges for items. If you would like to exchange an item, simply return your original item for a full refund and place a new order online.

    Do you take wholesale orders?
    If you would like to sell OIYA in your store, please fill out our wholesale application form. We will reach out to you via email within 24-48 hours.

    For wholesale orders, we offer exclusive customization for all styles, however, customized items are final sale and non-returnable.

    Do you work with social media influencers?
    If you would like to be a brand ambassador for OIYA, please fill out our ambassador application form. We will reach out to you via email within 24-48 hours.