FAQ
OIYA
What is OIYA?
Founded in 2019, OIYA is a women-owned handmade accessories brand that blends artisanal craftsmanship with contemporary style. From delicate bracelets and statement necklaces to elegant earrings and anklets, each piece is thoughtfully designed to celebrate individuality and add a personal touch to any look and any age.
Where can I find the latest updates on OIYA, including style release dates, discounts, and promotions?
Stay informed about OIYA’s latest news and offers by joining our mailing list. Simply enter your email in the pop-up banner when you visit our website or sign up at the bottom of the page. As a thank you, you’ll receive a 10% discount on your first order at OIYA and exclusive access to new releases and special promotions.
Do you offer gift cards?
Yes, you can purchase OIYA gift cards on our website.
Do you offer birthday discounts?
Sign up for a birthday discount after completing your order.
Do Good, Look Good
How does OIYA partner with ShareTheMeal to create global impact?
Every purchase you make with OIYA supports our mission to fight hunger. We partner with ShareTheMeal to donate meals to children in need—one item ordered equals one meal provided. Learn more about the impact your purchase can have on our Mission page.
Jewelry Care
How should I care for my jewelry?
OIYA crafts each piece using premium materials including 14K and 8K solid gold, freshwater baroque pearls, raw pearls, sterling silver, and copper finished with 18K gold plating.
Keep your jewelry pristine by protecting it from moisture and chemicals. Remove pieces before showering, swimming, exercising, or applying perfume and lotions. Water and humid environments can cause tarnishing and discoloration over time.
Extend the life of your accessories by storing them in soft pouches or lined jewelry boxes away from direct sunlight and humidity. Proper storage prevents scratches and maintains the beauty of your pieces for years to come.
Shipping & Handling
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and PayPal. Your payment will be processed once your order is ready to ship.
How long does it take to receive my order after purchase?
Orders placed before 5 PM EST are typically fulfilled the same day. During peak seasons, allow 2-5 business days for fulfillment and shipping. Your final delivery time depends on the carrier you selected at checkout.
Do you have shipping restrictions and regulations?
Orders cannot be delivered to P.O. boxes. International buyers are responsible for all customs duties, import taxes, and carrier fees that may apply at delivery. For international pre-orders split across multiple shipments, standard shipping charges apply to each shipment.
Will I need to pay customs duties or taxes on my order outside the United States?
Based on your location, you may be responsible for import duties, customs fees, and taxes on your order. Any applicable charges will be calculated and collected at checkout.
For detailed information about these fees, we recommend contacting your local customs authority or reviewing their guidelines before completing your purchase.
My order shows as delivered, but I haven't received it. What are my next steps?
As a small, independent company, OIYA is committed to ensuring your order arrives safely and on time. Once your package is marked as delivered by the carrier, we recommend inspecting it promptly. If you notice any damage, loss, or theft, please contact the shipping carrier immediately to file a claim. For assistance with carrier communication, feel free to reach out to contact@shopoiya.com with your order number and issue.
Returns & Exchanges
Do you accept returns?
We accept returns of items in their original condition within 14 days of the initial order date. Customers are responsible for return shipping fees.Â
OIYA values maintaining proper hygiene and sanitization when selling our products before, during, and after the COVID-19 pandemic. Therefore, all earrings and rings are final sale and non-returnable. Items sold at a discount price are also final sale.
Please email contact@shopoiya.com for all return inquiries before sending it back to us. You must complete the return order form so we can process your return. You may enclose it in your package or email the completed form to contact@shopoiya.com. The return address will be provided during your inquiry.
Do you accept exchanges?
We do not offer exchanges for items. If you would like to exchange an item, simply return your original item for a full refund and place a new order online.
Wholesale & Dropship
I want to sell OIYA in my brick-and-mortar store. How do I join your wholesale program?
Interested in carrying OIYA products in your store? Complete our wholesale application form, and we'll contact you within 24-48 hours to discuss your order.
All wholesale orders qualify for custom styling options across our entire collection. Please note that customized items are final sale and cannot be returned.
I have an online-only business. Do you offer dropshipping partnerships?
Yes, find us on Dropcommerce and Collective to shop our dropship styles.