Code: FREESHIPPING—Retail Orders $75+ Ship Free

Shipping policy

At OIYA, we carefully pack and ship every order to reach you safely. Please review our shipping rates, processing times, and policies below.

Domestic Shipping (USA)

  • Standard Shipping: Rates are calculated automatically at checkout based on your location.
  • Free Shipping: Standard domestic retail orders of $75 or more qualify for free shipping.
  • Delivery Time: Standard shipping typically takes 3–10 business days once dispatched.

International Shipping

  • Carrier Options: We ship internationally via DHL and UPS. Rates are calculated automatically at checkout.
  • Duties & Taxes: International orders may be subject to import duties, customs fees, and local taxes, which are the responsibility of the recipient. For exact details, please check with your local customs office prior to ordering.
  • Final Sale: All international orders are final sale and cannot be returned or exchanged.

Order Processing Times

  • Orders placed before 5:00 PM EST are processed within 2–5 business days (Monday–Friday).
  • Processing may take additional time during weekends, public holidays, and major promotional periods.

Final Sale Items

To ensure quality and craftsmanship, the following items are final sale and not eligible for refunds, returns, or exchanges:

  • All international orders
  • Personalized, custom-designed, or fine jewelry
  • Sale and promotional items

Lost, Stolen, or Missing Packages

OIYA is not responsible for lost, misplaced, or stolen packages once a shipment has been marked as delivered by the carrier.

If your order shows as delivered but you cannot find it, please take the following steps:

  1. Verify Your Shipping Address: Check your order confirmation email or log into your account to confirm the address provided was correct.
  2. Search Surrounding Areas: Check mailboxes, porches, side doors, or ask neighbors. Delivery drivers frequently place packages out of plain sight to prevent theft.
  3. Contact the Carrier: Reach out to your local post office or designated courier with your tracking number for detailed delivery updates.
  4. File a Carrier Claim: Submit a missing package claim directly through the shipping carrier chosen at checkout.

Still need help? If you have completed the steps above and need further assistance, please reach out to us at contact@shopoiya.com with your full name, order number, and item details.