FREE DOMESTIC SHIPPING ON ALL RETAIL ORDERS OVER $75 | Code: FREESHIPPING

Shipping policy

SHIPPING OPTIONS

Domestic (USA)

Shipping rates to your location will calculate automatically at checkout. You have the carrier choice of USPS or UPS. Domestic shipping starts at $4.50. Orders over $75 ship free.

International

Shipping rates to your location will calculate automatically at checkout. International orders have the carrier choice of DHL or UPS. Please note that any import duties, customs, and taxes are the responsibility of the recipient. Please contact your local customs office for more details on the import information required by your country of import.

  1. International orders are final sale.
  2. International orders cannot be returned or exchanged. 
  3. Personalized, fine, custom-designed jewelry and items on sale are final sale and are not eligible for exchanges or refunds. 

SHIPPING TIMES

Orders placed before 3PM EST are typically processed 1-3 days, excluding weekends, holidays, and promotional periods. Orders typically take 3-10 days to ship to your destination.

DELIVERY

We are not responsible for any lost, misplaced, or stolen items after an order is marked delivered.

If still have have not received your package, we recommend taking these steps:

  1. Double check the shipping address on your order is correct. View this information in your account details or order confirmation email.
  2. Check with mailbox or ask your neighbors. You can also check the surrounding area of your home as your local delivery person may hide the package to keep it somewhat hidden so that it does not get stolen.
  3. Contact your local post office with your tracking number and let them know you have not received the package. 
  4. File a claim with the shipping carrier you picked during checkout.

If you completed the following steps and still need help regarding your order, please contact contact@shopoiya.com with your full name, order number, and the item(s) you're missing.