Returns

Returns

We accept returns on eligible items in perfect, original condition within 14 days of delivery.

To request a return:

1. Email contact@shopoiya.com with your full name, order number, and reason for return.
2. Complete the Return Order Form (included with your inquiry) to help us process your return as quickly as possible.
3. Our team will provide the designated return shipping address upon approval.

Important Details:

• Shipping Fees: Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
• Non-Returnable Items: Items returned in worn or damaged condition will not be accepted.
• Final Sale Items: All international orders, personalized/custom-designed jewelry, fine jewelry, and sale items are strictly final sale and not eligible for returns, exchanges, or refunds.

Exchanges

We do not offer direct exchanges. If you would like a different item, color, or style, please return your original item following our standard return process above and place a new order on our website.