FREE DOMESTIC SHIPPING ON ALL RETAIL ORDERS OVER $75 | CODE: FREESHIPPING

Returns


RETURNS
We accept returns of items in perfect condition that are shipped back to us within 14 days of delivery date. We cannot accept returned items that are not in their original condition, nor returns  customized items. Additionally, items marked FINAL SALE are not eligible for returns.

If you choose to make a return, please email contact@shopoiya.com.

Please note that customers are responsible for return shipping fees.

  • International orders are final sale.
  • International orders cannot be returned or exchanged
  • Personalized, fine, custom-designed jewelry and items on sale are final sale and are not eligible for exchanges or refunds.  

EXCHANGES
We do not process exchanges. To return an item and receive another, please return the original under our standard returns policy and complete a new order through our website.